Supportive and compassionate leadership: Sarah Mallen

Welcoming, inclusive, dedicated – just a few of the many words used by colleagues to describe Sarah Mallen, recipient of the 2024 Staff Achievement Award for Leadership.

As Manager of Civil Trades with the Buildings & Grounds unit of SFU Facilities Services, Sarah Mallen leads a team of tradespeople responsible for the maintenance, repair and improvement of campus infrastructure. From snow removal operations to implementing hazmat procedures, Mallen identifies the ultimate goal of her team as contributing to a safe, sustainable campus environment that supports the entire SFU community. 

The Leadership Award recognizes those who create conditions for their teams to thrive through progressive people practices that center equity and foster well-being. For anyone that works with Sarah, there is no doubt that she embodies those qualities. 

“Her leadership not only impacts those that report to her, but those that work alongside her. I would not be the leader I am today without her example, her support, and her kindness. She leads by example, and we are all the better for it,” said Associate Director, Buildings & Grounds Krystal-Lynn Ness. 

In reflecting on Mallen’s approach to leadership, many colleagues emphasized the way her impact has extended beyond her own team and made an impact throughout Facilities Services and the university as a whole.

“The safety of every member of the SFU community has undoubtedly improved due to the changes Sarah has initiated and overseen,” said Carpentry Foreman Michael Redhead. 

Mallen noted how meaningful it was to be nominated for a Staff Achievement Award by colleagues she works alongside each day and emphasized that the recognition was a reflection of the support, dedication and teamwork of those around her.

“I was genuinely flattered and humbled. I am fortunate to be surrounded and supported by a very special team of people at Facilities Services,” she said. 

When reflecting on qualities necessary for leadership, Mallen notes the importance of authenticity and honesty in order to foster trust and create a respectful, resilient team culture.

“I think leaders can be impactful in many ways, as long as they are genuine in their actions and lead with integrity, communicate clearly, support their team and stay adaptable through challenges.” 

Below are just a handful of the many statements submitted by Facilities Services team members as part of Mallen’s nomination for the 2024 Leadership Award:

“Her upbeat and positive attitude makes SFU a better workplace for me and she shines a guiding light for us all. Thank you, Sarah.” 

“Sarah makes it better to work at SFU. In all aspects! They are extremely lucky to have her.”

“I believe the high team morale is a direct reflection of Sarah’s leadership. There are many reasons I enjoy coming to work at SFU, and Sarah is definitely one of them.” 

“She has benefited Facilities Services as a whole as her leadership skills have surpassed her own department, taking on bigger initiatives such as bridging the gap between the trades and management in a healthy and beneficial way.”

“You feel the positive energy when you are around Sarah.” 

“She has benefited Facilities Services as a whole as her leadership skills have surpassed her own department, taking on bigger initiatives such as bridging the gap between the trades and management in a healthy and beneficial way.”

“She is so good at her job, they have her assisting with other departments! If anyone on campus deserves to be recognized for their hard work and dedication, it’s Sarah Mallen.” 

“Sarah is the only manager I’ve ever had that treats everyone with the same level of respect regardless of their position.”